Q: What is the key differentiator in job success?
A: In the balance between IQ and EQ (Emotional Intelligence), Melanie Bargar says the scales tip decisively to EQ. Sure you need the right technical skills to do the job. But when other professionals also can meet these requirements, getting the job or the promotion you want often depends on your EQ.
According to a study by Leadership IQ, 46% of new hires fail within 18 months. Only 11% fail for lack of skills; 89% fail based on poor interpersonal skills (lack of coachability, emotional intelligence, motivation, and appropriate temperament).
The clear message? Assessing and improving your soft skills is key to improving career success. To this end, attendees at this month's Sales Roundtable completed a self-assessment on soft skills. But the real challenge was the assignment suggested: Now take time to ask friends, family, or co-workers to assess you using the same inventory.
Another topic that peaked interest was the impact of body language on communication. In addition to offering helpful tips, Melanie offered these resources:
- Joe Navarro's book: "What Everybody Is Saying", and
- Youtube videos by expert Mark Bowden.
Melanie credits training in soft skills as a key to her own success. As Director of Administrative Services at Clemson University's Youth Learning Institute, she delivers training in self-awareness, personal power, and effective communication -- soft skills that help you to identify, assess, and control your own emotions, and influence the emotions of co-workers and groups.
For more information or to schedule trainings, see www.thinkshops.org or call Melanie Bargar at 864-787-2893.
Join us for next month's Sales Roundtable April 20th on "Speed Networking" facilitated by Dr. Jeremy Bishop, Director of Sales at Residence Inn by Marriott. This event will be held at Aloft Hotel Downtown Greenville. Learn more & register.
About Sales Roundtable:
The Chamber's Sales Roundtable is a monthly gathering of sales professionals to share best practices, learn new ideas and hone skills that will increase sales performance.