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A Family-Owned Business Making Big Strides in the Upstate: US&S

Posted by: US&S- Euleta Alston, President & CEO on Thursday, August 13, 2020

How does a facility maintenance company set itself apart in a crowded market? The answer can be found right here in the Upstate, through US&S, Inc. (US&S). By offering our customers a dynamic set of facility maintenance solutions, we can deliver high-quality, cost-effective services that our customers need to sustain and enhance their own operations. Facility maintenance including cleaning and  disinfecting services is not simply maintenance or cleaning – in today’s climate, it has become an essential stakeholder confidence play for businesses – for its employees, business partners and  customers. While this messaging has always been a part of our discussions with potential and existing customers, the coronavirus (COVID-19) pandemic has really brought a heightened level of awareness to the forefront of conversations concerning the core services we provide. What we do is important – it makes a difference.

I joined US&S over 11 years ago after graduating from the University of South Carolina and spent nearly 5 years in sales, marketing and account management with a Fortune 500 pharmaceutical company. I have always thought that the opportunity to manage my own sales territory, like a business, allowed for a seamless transition to my family’s business. My father, Rich Hagins, established US&S in 2003 after serving in the U.S. Navy for over twenty years. While we have worked together to grow US&S for over a decade now – we have consistently had a unique relationship that has allowed us the opportunity to always be a part of something bigger and greater than ourselves. US&S is a facility maintenance and support service provider specializing in operations and maintenance, janitorial/cleaning services, repairs and renovation, grounds maintenance and professional service solutions. Our janitorial/cleaning services include comprehensive janitorial and enhanced cleaning services, facility
sterilization and sanitation, clean room and floor care solutions, supply management and inventory control support, green cleaning and recycling support. The cleanliness of our customers’ buildings and complexes makes an impression; it is our goal to provide a clean, safe and comfortable environment for our customer’s employees, tenants, families and business partners. We operate predominately through the southeast United States, serving federal, commercial, industrial and institutional markets. We are not just a facility maintenance company, but a team (a family) of skilled leaders, technicians, janitors, floor techs, mechanics, superintendents, administrators – all working together, effectively and efficiently, to provide excellent service and an enjoyable experience. We have a great team. Our substantial base of long-term, repeat clients demonstrates the importance we place on building and sustaining relationships through the culture of our people and performance excellence – we have a passion for what we do and a dedication to serve.

US&S is a value-driven company that strives to fulfill our core values every day. These timeless values serve as a compass for our actions and describe how we live. These principles are used as an active guide for our decisions and shapes how our team operates throughout the organization. The experience and results for our clients are the evidence of their successful integration into our daily operations.

Family Focus: Our emphasis on our culture is essential because we are more than a team – we are a family. Our cohesive family atmosphere extends to the customers and teaming partners we collaborate with in successful work execution. We value relationships, communication, teamwork and the prosperity of our community. We hold ourselves accountable by providing solutions to the needs of the whole US&S family.

Stewardship: We take great pride in valuing and safeguarding the environment, energy resources, finances and assets entrusted in our care. We believe it is our civic duty to protect, support and give back to our local and global community.

Safety: The core of our company ethics centers around a culture of safety which is paramount and is always the first priority. Our commitment to safety is a commitment to our customers, teaming partners and family. We believe safety is a continuous process and should be integrated into every aspect of our lives, not just what we do at work.

Performance Excellence: We are dedicated to our customers, teaming partners and family through passionate service excellence and delivering outstanding performance with continuous improvement always at the forefront.

Integrity: Our honesty, loyalty, and devotion to providing “the ultimate experience” for our customers rest on a strong foundation of solid ethical standards and uncompromising moral values. We do the right thing – when someone is watching, and when they are not.

Quality: We want our customers to consider our name synonymous with the highest quality standards in our industry. We strive to do the job right, the first time, every time. Ultimately, our goal is to earn our customer’s endorsement. With over 60 new employees this year, outperforming our financial benchmarks, and the pursuance of a major industry quality certification – the future of US&S is bright. We are proud of having the privilege of being recognized in several community related and customer-sponsored award programs for the work that we do and the team we have in place making it all happen. Such recognition gives credence to our efforts to serve our customers and the communities where we work, live, and play. | 864-233-8035
1200 Woodruff Road, Suite C-6 | Greenville, SC 29607


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