Job Type: Full Time
Job Location: Grand Bohemian Lodge Greenville

Key Responsibilities:

• Lead and support a team of spa service providers to meet guest satisfaction and professional service standards.
• Manage recruitment, hiring, onboarding, scheduling, and training of all spa staff.
• Oversee daily appointment flow and ensure excellent service delivery.
• Maintain cleanliness, hygiene, and sanitation standards in all spa areas.
• Manage inventory and submit monthly product counts and financial reports, including payroll.
• Coordinate new hire orientation and training on services, customer experience, and operational systems.
• Schedule regular continuing education with vendors/trainers to keep staff current on products and best practices.
• Handle guest inquiries and complaints professionally, ensuring positive guest relations.
• Create and implement spa operating procedures with the manager.
• Assist with spa promotions, events, and marketing initiatives.
• Help design new spa services and treatment offerings as needed.
• Provide coaching and performance feedback; participate in annual reviews and apply discipline as needed.
• Collaborate with other departments and assist team members to meet guest needs.
• Monitor certifications and professional requirements of all service providers.

Qualifications:

• High School Diploma or GED required; some college preferred.
• Minimum 2-3 years of experience in a spa or hospitality environment.
• Flexible availability, including evenings, weekends, and holidays
• Strong customer service orientation and leadership skills.
• Professional demeanor with strong verbal and written communication abilities.
• Organizational and multitasking capabilities with attention to detail.
• Ability to lead, coach, and motivate a diverse team.
• Comfortable in sales and promotional activities.
• Able to respond calmly and effectively in emergency situations.
• Physically able to stand, walk, bend, kneel, and lift up to 50 lbs as required.

Work Environment & Physical Requirements:

• Frequent standing, walking, bending, reaching, and lifting.
• Exposure to spa-related chemicals, moisture, and varying indoor temperatures.
• Use of standard spa tools, products, and cleaning supplies.